Frequently Asked Questions
Q: Where do you ship from?
A: Beautiful Austin, TX
Q: Are your lashes cruelty-free?
A: Yes, our lashes are made of premium synthetic fibers (we love our furry friends too much!)
Q: How long will it take for me to receive my order?
A: Domestic orders take 3-5 business days. International orders take 7-21 business days. Please see Shipping & Return Policy for detailed information.
Q: How much is shipping?
A: Standard First Class Shipping > US: $4.00 & International: $15.00 (we are not responsible for any extra custom fees some countries may require)
Q: Do you offer wholesale prices to makeup studios and makeup artists?
A: Yes, if interested in buying wholesale please email us at email@example.com - include your business name, website, social media profiles and volume of clients.
Q: Do you offer an affiliate program?
A: Yes, please email us at firstname.lastname@example.org with all your wesbite, social media accounts and if chosen, we will extend an invitation out to you.
Q: How many times can I reuse my Icona Lashes?
A: You can reuse each pair up to 8 times on average. With proper care it can reused more. Please see our Lash Wear & Care Guide for how to best maintain your lashes for maximum amount of wears.
Q: Is there glue included with each pair of lashes?
A: No, glue is not included. We recommend you buy it separately.
Q: Are there directions included?
A: Yes, we have a detailed step by step guide included in each pair of lashes.
Q: Can I wear mascara on the lashes?
A: You can but it will change the shape of the false lashes and will reduce the amount of times you can reuse them.