Shipping & Return Policy

Shipping Policy

Free shipping on domestic USA orders over $25.
Orders before 3PM Central Standard Time will be shipped out the same business day. Orders after 3PM Central Standard Time will be shipped out the following business day.
Standard Shipping: $3.00
International Shipping: $10.00

Domestic Orders

Orders are packed and ready for shipping within 1-2 business days. Delivery by USPS varies but your order will arrive within 3-5 business days from the date your order was shipped. We cannot guarantee delivery times due to external factors such as weather, natural disasters, holidays and weekends. Please refer to your shipping confirmation email for tracking information.

International Orders

Orders are packed and ready for shipping within 1-2 business days. Delivery by USPS varies but your order will probably arrive within 7-21 business days from the date your order was shipped. We cannot guarantee delivery times due to external factors such as weather, natural disasters, holidays and weekends. Please refer to your shipping confirmation email for tracking information.

Return Policy

We hope you love your Icona Lashes as much as we do but if for any reason you do not, we offer a 100% satisfaction guarantee on all orders. We will refund you for the amount of all unused and unopened products from your order within 14 days of receiving your lashes. Shipping fees are nonrefundable. Include your invoice  (we also suggest you make a copy of this for your reference as well) and label your invoice "RETURN" and label your order number on the outside of your package.

Please allow 5-7 business days from when the products are received to be evaluated and processed.You can then expect an additional 5-10 days for the refund charge to be reflect on your bank statement. An email will be sent to the email used on your account to notify you of the return.

Please send all returns to the address below:

Icona Lashes
P.O. Box 162843
Austin, TX 78716
USA


Have other questions? please contact us at customerservice@iconalashes.com